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Delivery & Returns


As soon as we receive your order, we will carefully pack it ready for shipping.

We use Hermes and we ship only to the UK and aim for your order to be with you between 5 – 6 working days from placing the order.

To send parcels shipping is calculated, depending on what you order, at the checkout.

If you have any queries please email us at and we will get back to you as soon as possible between Monday to Friday.



If you have a problem with any product ordered from us or are not delighted with it for any reason, then firstly we would like to apologise and please contact us to help put it right.

If you are unhappy with the goods received, we will refund them. We have 14 days return policy.

You will need to return them unopened in original packaging at your expense with your full details (bank details).

Any goods with manufacturing faults on arrival will be replaced or refunded.

This does not affect your statutory rights.


Returns address:

Terracotta Senses Ltd
84 South St
Bishop’s Stortford
CM23 3BG